Tanworth Lane Medical Practice

Appointments may be made by telephoning 0121 733 6738 or by calling at the surgery.

To Arrange Your Appointment With A Doctor

The surgery operates a system of offering patients the option to book appointments with a doctor up to one week in advance or alternatively, in accordance with Department of Health policy that patients should be able to see a doctor within 24/48 hours of their request, we also offer 'book on the day appointments'. Telephone appointments can also be arranged, if appropriate.

A brief outline of the appointment system follows:-

‘Bookable’ appointments - are generally available up to one week in advance with the doctor. Patients are advised to ring on the day of the week that they wish to be seen on the following week, ie ring on Thursday in order to obtain an advance booked appointment for the following Thursday. In order to help you book your advance appointment please note when each of the doctors offer 'bookable' appointments: -

*Please note on Mondays, due to the heavy demand from patients needing to be seen on the same day, we have only a very limited number of bookable appointments and request that patients please bear this in mind when trying to book an advance appointment.

Book On The Day

Appointments are released on the morning and afternoon for patients wishing to be seen the same day. These appointments are allocated with the doctor who has the next available appointment slot, which may mean you will not necessarily be allocated an appointment with a doctor of your choice.

Urgent

We hope that with our present appointment system, we will not need to accommodate urgent appointments as patients who need to be seen urgently will be offered a book on the day appointment. However, if all appointments have been allocated for the day and a patient feels they are an emergency, then reception staff will allocate a suitable appointment following discussion with the doctor.

Telephone

In some cases patients may feel that the doctor could deal with their condition / problem over the phone. Doctor's advice by telephone is available to you generally between 12noon and 12.30pm Monday to Friday. Please inform the receptionist that you wish to speak to your doctor and they will confirm to you the most suitable time to call back to speak to the doctor.

To Arrange An Appointment With A Practice Sister

For routine appointments with the practice sister we will endeavour to offer an appointment within five working days. Appointments can be booked up to two weeks in advance with the practice sister.

Practice sisters are also available for telephone advice and reception staff will advise you on the most suitable time to call during the day.

Please book one appointment for each person.

In life-threatening emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains, telephone 999 before calling the surgery.